Omnichannel communication
WeJunket Communication Tool
One inbox for a tour operator's Facebook, Instagram, phone and email conversations.
4
channels unified in one tool
1
inbox for the whole team
Email
broadcasts via SendGrid
Overview
WeJunket runs a large number of tours and was juggling customer conversations across many platforms. We built a communication management tool that brings bookings, messages and comments into one place, improving customer engagement and operational efficiency.
- Client
- WeJunket
- Platform
- Web
- Tech
- ReactNode.jsMeta Graph APIInstagram APIDialpad APISendGrid
What we did
- Implemented Facebook Business authentication and integrated Facebook messaging and comments, so the team can handle customer interactions directly.
- Built features to handle Instagram messages and comments in the same workflow.
- Integrated Dialpad for phone-number authentication and messaging, so the team can reach customers by phone.
- Set up email broadcasting with SendGrid to notify customers about news and updates.
Want results like these?
Tell us what you're working on. You'll hear back from a senior engineer, not a salesperson.